I have had my ultra for some time, exact date I do not know, but the issue started two days ago, Both boxes lost wifi and when I tried to add it back it would not see my network at all. I rebooted my router eero so many times that I lost count. I Not only rebooted the router and eero, I unplugged them and let them sit for 30 seconds.
The same with both boxes rebooted and or unplugged for 30 sec. I then tried taking my small box from my bedroom and put it on the tv in Livingroom and proceeded to connect to the internet with no issue.
I then took both ultra boxes and proceeded to hardwire them, cat6 cable, both boxes that were hardwired did not see network, I know cable is good because it connected to my pc and working just reat. My pc also connected ok just using wifi.
So I then took ultra boxes to another pc and tried to hard wire and still nothing, then took one box over to were my xbox is and hard wired it, it took 3 tries and it finally conned to the internet, when i tried the wifi connection it still will not see my wifi.
I then brought a new roku streaming stick yesterday, I tried hooking it to my tv in Livingroom and could not connect to wifi, I then took it too my bedroom, were it took 3 or 4 times of scanning to find and see my network, it would then give me a green check mark in the first part, "wifi connection", but the internet connection would get a red X.
I then tried again and it would give red X in the wifi part.
I would restart over, scan again 3 times, see network and it would do exactly as I said above, green check mark then red X.
Now all day yesterday I had tech support from my internet provider, it use to be fidelity, with just one router/modem, now they were brought out and it is sparklight with router/modem and one eero box.
last night again tech support and I tried a bunch of different thing and all failed.
The thing is when, I first hooked up new streaming-stick, it found network, put green check mark into wifi connection. "Then the eero app on my phone popped up saying a unrecognized device and then the red X would show up in the internet connected part.
I do have tech support coming out sometime before the 26th.
Also last night, I brought a switch box, hooked that up and hardwired one of the ultra boxes to tv in bedroom, it connected to the internet right away, I did try the wifi again but still not seeing the network.
Both the ultra are model 4660x2 and updated to the newest software.
all my other devices that only connect by wifi, have no problem finding my network and connecting to the internet.
I seen at least 3 different error codes, I will have to look as I do not remember the number. ( 009, 1350, and another I think.)
I have spent time from 5am untill 9pm yesterday, on and off phone with tech support and me trying everything. I was told by tech support that they have had many other calls with the same issue, so I do not believe this problem is from my side, I believe there is a issue going on with roku devices.
