Wi-Fi & connectivity

[Lolak54]

I have spoken w Roku representatives read the community board I’ve had my Wi-Fi company out here. I’ve reset my phone, my laptop, my TVs, the two Roku TVs that I have a replacement from the other Roku TV’s iPad every time I’m in the middle of a movie from my phone or my laptop, it drops disconnects over and over again. This is like I don’t know how many times but it really pissed me off today why is it that I’m not the only one having this issue nor am I the only one that hasn’t been able to fix this issue yet? Roku hasn’t had a recall or offered to do **bleep** about it 

[RokuJohnB · Accepted solution]

Hi @Lolak54,

Greetings from the Roku Community!

We understand that you're having an issue with the network on your Roku TV, and we'd be more than glad to assist you. 

Please try the troubleshooting steps below:

1. Navigate to Settings > System > Advance System Settings > Network Connection Reset > Reset Connection.
2. Then restart your Roku TV from Settings > System > Power (skip if no sub-menu) > System Restart. 
3. Restart your modem/router and reconnect your Roku TV to your network.

Also, we recommend trying to connect your device to an alternate network, such as a mobile hotspot.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John