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Roku Streaming Stick Loses Connection After Update

Ever since the last updates from Roku (3 days ago?) I continually lose my connection. I shut everything down, reboot and I'm back in the game. But after 20 mins or so, the same thing happens again. It has been happening continually all day and I am sick of rebooting. Unfortunately, with Roku there is NO SUPPORT!!! My Wifi provider says I have to switch from 2g to 5g and only Roku can do that. But with no support, how can I get this fixed???

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Community Moderator
Community Moderator

Re: Was there a recent update that caused problem for 4K Sticks?

Hi @Rumpole,

Greetings and welcome to the Roku Community.

Thanks for sharing this information with us, and we understand you're having network connection issues after the update. Have you tried connecting to an alternative network such as a mobile hotspot as start to see if you're able to maintain a connection?

Let us know what you find out, and we'll assist you further with this.

All the best,

Takashi O.
Roku Community Moderator
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