Wi-Fi & connectivity

[Rumpole]

Ever since the last updates from Roku (3 days ago?) I continually lose my connection. I shut everything down, reboot and I'm back in the game. But after 20 mins or so, the same thing happens again. It has been happening continually all day and I am sick of rebooting. Unfortunately, with Roku there is NO SUPPORT!!! My Wifi provider says I have to switch from 2g to 5g and only Roku can do that. But with no support, how can I get this fixed???

[RokuTakashi]

Hi @Rumpole,

Greetings and welcome to the Roku Community.

Thanks for sharing this information with us, and we understand you're having network connection issues after the update. Have you tried connecting to an alternative network such as a mobile hotspot as start to see if you're able to maintain a connection?

Let us know what you find out, and we'll assist you further with this.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team