Wi-Fi & connectivity

[jhu622]

This started about a week ago. We've had no issues previously with the Roku or the internet, and only the Roku (now two of them) are having issues.

As soon as we connect to the wifi on the Roku, it disconnects. Within a minute every single time. Restarting the router doesnt work. Restarting the Roku didn't work. Going into the advanced settings and doing a network restart didn't work. Buying a new Roku didn't work. The new one is fully up to date on software updates. The Roku is basically right next to the router and it says the signal strength is Excellent. No matter what we've tried, within a minute of connecting the Roku has disconnected from the internet again.

Using a mobile hot spot works with the Roku, but we can't just constantly use one of our phones as a hot spot.

The current Roku device is an Express 4k+. It's brand new, out of the box tonight. The other one is a few years old which is why we thought we might just need a new one.

[AvsGunnar]

@jhu622 

What is the router model number you are using?  Also, who is ISP (internet service provider).

Since able to remain connected on hotspot, likely just a configuration with the router settings.

Do you have an option to connect to either your 2.4ghz or 5ghz band (or are these bands merged and you only see one SSID network to connect to)?

Some details as to your network setup may help in troubleshooting. (more detailm the better).  Additionally, what is the model number of the other Roku device that is having issues?  Are you seeing any error messages when the device(s) disconnect? (usually a box will appear with an error number).