Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Miketcs90
Newbie

Won’t connect to regular WiFi only hotspot why?

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Roku tv wont work on WiFi only a hotspot. Worked fine on my WiFi network when I first got it. Says connected good internet but nothing will work. Connect to my phones hot spot and everything works. What is the issue seems like I’m out a tv now. 

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RokuArjiemar
Community Moderator
Community Moderator

Re: Won’t connect to regular WiFi only hotspot why?

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Hello! @Miketcs90,

Thank you for posting in the Roku Community!

Thank you for contacting us about your Roku TV only connecting to your mobile hotspot, not your Wi-Fi. We're here to help!

Troubleshooting steps

  1. Power cycle the Roku device for 30 seconds
  2. Restart the router
  3. You can perform a Network Connection Reset on your Roku device by going to Settings > Advanced System Settings> Network Connection Reset > Reset Connection.
    • Note: Before doing so, make sure you know your Wi-Fi credentials. 
  4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

For additional troubleshooting steps, please visit How to Resolve Internet Errors and Issues on Your Roku Streaming Device

If the issue persists, we recommend factory resetting your device.

Let's see how it goes.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

1 REPLY 1
RokuArjiemar
Community Moderator
Community Moderator

Re: Won’t connect to regular WiFi only hotspot why?

Jump to solution

Hello! @Miketcs90,

Thank you for posting in the Roku Community!

Thank you for contacting us about your Roku TV only connecting to your mobile hotspot, not your Wi-Fi. We're here to help!

Troubleshooting steps

  1. Power cycle the Roku device for 30 seconds
  2. Restart the router
  3. You can perform a Network Connection Reset on your Roku device by going to Settings > Advanced System Settings> Network Connection Reset > Reset Connection.
    • Note: Before doing so, make sure you know your Wi-Fi credentials. 
  4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

For additional troubleshooting steps, please visit How to Resolve Internet Errors and Issues on Your Roku Streaming Device

If the issue persists, we recommend factory resetting your device.

Let's see how it goes.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator