Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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Still an issue

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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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OK.  But isn't that an issue with the Roku and it not re-establishing the connection?

Why just the Roku and not the printer or any other device?

How do you prevent this?

Why does rebooting the Roku and the router not solve this?

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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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I've done the system and network connection resets multiple times. 

If I reboot Roku and router and it doesn't solve the issue I do this, but doesn't seem to help.

Lack of speed should not be an issue based on capacity we have.

Glenn

 

 

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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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Worked for 3-4 weeks and now an issue again.

 

This all started after a Roku update.  Before that it was great with very few issues.

Billy5
Reel Rookie

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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Mine too. I have no idea why, I even have 2 of these. one works just fine. Links up fine. only the one. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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Hi @glennh03,

Thanks for the post!

We're sorry to hear about the network connectivity issue that you have experienced. Rest assured that we're here to do our best to assist you. We recommend visiting this link: https://my.roku.com/hdmi to request an HDMI Extender for free. This will resolve the issue of the Roku Streaming Stick not connecting to your network.

We hope things will be sorted out soon.

All the best,
Kash

Takashi O.
Roku Community Moderator
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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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So if this is the solution, WTF have I been doing for WEEKS resetting routers, rebooting Rokus etc.,as you advised?

Why didn't you just admit up front you had an issue and offer me the solution.  So F_#@&+-_ infuriating that you've known this for weeks and had me doing a bunch of **bleep** you knew wasn't going to work.  Your Service SUCKS.

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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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And now it turns out the extender is on back order so I have weeks more of this BS. 

Unbelievable how poor you guys are at basic customer service.  This isn't hard.

Anyone have any alternatives I can look at?  At this point such low expectations and very little faith that this will resolve it when (if?) it shows up.

Silly me for expecting in 2023 that a product could actually just connect to the wifi seamlessly every time as millions of devices do all over the world every day.  

 

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glennh03
Streaming Star

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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And now the link takes one of my SNs but not the other.  

The gift that keeps on giving. . . 

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wwgscott
Binge Watcher

Re: Roku express (>1.5y old) suddenly cannot find my wifi network, nothing fixes it

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Darn This still going on

personally if i couldnt get a cheap puece  of c..p to work i go buy a new one like the 4k or the ultra lt 40 50 bucks cnd

i k iw shouldnt have to. 

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