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Shawnajo623
Newbie
‎06-22-2023 06:34 PM

Roku Express connection problem

I have been having the same connection issues with my Roku box as all the others in the thread. I came here to see if I wasn't alone. Nope. I troubleshooted following everything I could find on this website. No changes.

Model 3900RW-Roku Express

I have the latest update available.

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RokuArvyS
Retired Moderator
‎06-23-2023 02:43 PM

Re: Same connection problem as others

Hi @Shawnajo623 
Welcome to the Roku Community!
Can you please provide more information about the issue you are experiencing? Are there any error codes or messages you're seeing on the screen when you connect?
Have you tried restarting your Roku device and router to see if that helps resolve the issue you're experiencing? In addition, have you tried an alternative way to power your Roku device?
We'd like to know what troubleshooting steps you've taken so far to resolve the issue.

With more information, we will be able to assist you further.
Thanks,
Arvy

Marc
Roku Community Moderator
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