Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Bourliot
Newbie

Roku 3 connected to internet via ethernet say it is not connected??

Suddenly today my roku 3 does not work anymore. it is connected to the AT&T router via ethernet. I checked the internet cable plugged in the Roku, with my laptop. no problem speed is 70mbps. I reset the roku a few time without success. what shall I do? buy a new one?

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku 3 connected to internet via ethernet say it is not connected??

Hi @Bourliot,

Thanks for your first post in the Roku Community!

We appreciate you for letting us know about the issue with your Roku device may be having trouble connecting to your home network.

We recommend starting here to troubleshoot Network issues: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Su...

One additional suggestion we would like for you to connect your device to an alternate network, such as a mobile hotspot. and see if you notice any difference.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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