Hi @Lynn57,
Thanks for reaching out to the Roku Community.
We're glad you are here so we can best assist you. We would love to look into this further. Is it possible that you can send us a screenshot/photo of the popup message? When did the issue start? Are there any recent changes on your Roku device that might trigger the issue?
With more information, we will be able to continue assisting you.
Regards,
Nimfa