Wi-Fi & connectivity

[SuznSl]

Did you get it figured out yet? I found my cord was bad…the half that goes into the wall outlet…that plugs into the plug-in adaptor.  After 3 1/2 hours I tried separating the 2 connected cords, that run from streaming stick to wall outlet and plug the streaming stick usb end into my tv’s USB port and it worked!!

[SuznSl]

This was to be a reply to Geezer260, dated Wed., 3/8.  Not sure why it’s not showing up under his issue.

See my reply, SuznSl, dated 3/12/22 and see if it helps you.  Only took me over 3 hours to get it figured out.  :). Bad power cord.

[cardbrown]

Plugging everything into my TV ports didn’t help me. I have stopped trying and will be canceling my subscription. Sometimes I turn it on and it works. Most of the time it does not. It’s not worth it anymore. I’ll use the monthly saving to buy a gallon of gas. Netflix and other channels work fine on my smart TV. I’m done. Shame on you, Roku! You’ve ruined your product with your own “software updates.” 😠

[atc98092]

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@cardbrown wrote:

Plugging everything into my TV ports didn’t help me. I have stopped trying and will be canceling my subscription. It’s not worth it.

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What subscription? You don't subscribe to Roku, there is no cost to own or use a Roku device, other than the initial purchase. Devices can fail, even brand new ones. I didn't search further back in this thread beyond this page, but I didn't see a post from you what your problem is specifically. Can you be more specific about your issue, and exactly what model Roku you are using?

[Vanabee]

Thank you! Been having this problem for 4 months and factory resetting fixed it! 

[okie4streaming]

I had this problem even though I work in pc/server support.  However, I finally realized my fix was not the router or Roku, but was a PEBCAK error.  I was typing my network password into the Roku network settings wrong the entire time (3 months).  I use a "^" character and on the Roku keyboard, this is located on the letter keypad, but I was using the similar yet smaller character on the 10-key keypad. 

I have a two-fold reason for posting:  1.  To roast myself  2. Hopefully this will help someone

Cheers and happy Rokuing. 

[TheSD]

I was sO hopeful that would work but alas, it did not. I hope this works for others and thank you for writing it:) I am sure it helped many.

After having my Roku for less than a year, this happened to me -signal strong, all my other devices connected w/o problem, went through all the troubleshooting - I had to buy a new Roku device.

I bought the new Roku at the end of December 2021 and now, three months later (actually, this happened two months later), I have the same problem. 

I left a vm for them today and am hoping they will reply soon and help me out; it's too late to exchange this at the store.

At this point, I'll just get an Amazon Firestick, like I have in the bedroom. 

Lasting two months? Unreal.

So annoyed and frustrated. 

[kmrsy]

I was annoyed and frustrated, too. So I picked up an Infinity Flex box.  Turns out I get even more on that than I did from the Roku. But...a month later I just checked the Roku and suddenly it works. After all the things I tried with no result, it suddenly started working on its own with me doing nothing at all. I'll just leave it in its port as a back up.

[Beachwoman3]

Restarting the router worked for me! Didn't have to reset anything!

[AngieB1]

My internet suddenly disconnected from both of my rokus yesterday. I have spent over 24 hrs trying everything to reconnect. Nothing has worked. After reading all of the reviews and seeing this is an ongoing problem I just ordered 2 fire sticks on Amazon. I'm done with roku. It's so frustrating because Iiterally bought both rokus less than 3 months ago. I will post my experience everywhere I can if it means it saves someone else the aggravation and money of ever buying one.