@junkmail wrote:
Thanks for your great suggestion. I have terrible cell phone reception where I am at. My new Pixel 6 just barely gets a connection. My daughter's iPhone has no bars. So the hotspot thingy probably will not work for me.
After multiple conversations with my ISP, they send out a technician to work on the distribution for my whole neighborhood. He tried but it turns out the repair he needed to do was totally underwater due to the recent rain storm. So this is not something that happens frequently but it does explain the sporadic internet problem.
I think there's a miscommunication between us, though. I can't think of very much that a technician would be servicing for your neighborhood's Internet service that would *only* affect your Roku -- meaning, if there was a physical problem like that, it would likely also affect your Internet access to content you're trying to access on all your other devices.
So, you're going to need to follow some steps to better describe the specific issue that you're having. I'd assumed that your Roku wasn't even connecting to your router (which still seems like the most likely possibility).
From the Roku main menu, you should go down to Settings->Network->About. Does it say your Network name, and under that, "Status Connected"? If it doesn't, then the first problem you need to solve is getting your Roku connected to your router again; nothing a technician does for your neighborhood's Internet service has anything to do with that. The technician would need to be working on your router in your home.
Please reply back with your results. I'm not affiliated with Roku, I'm just trying to help. 🙂
