Wi-Fi & connectivity

[BrLA]

I've had my Roku Streaming Stick for a year and a half and I've never had a problem connecting to WI-FI or internet. Suddenly, it tells me I am not connected to Internet.  I've done everything I was instructed to do but it still won't connect. 

I called my Internet provider and nothing has change on their end. The TV, router, and Roku Stick are in the same place. Any ideas at all? Thank you!

[Kmill78 · Accepted solution]

I am not sure if the roku stick works like the Express but i was able to get my roku Express to connect back to the wifi again by doing a factory reset.

Press the 

Home x5

Fast forward x3

Rewind x2

Should take you to s screen where you can choose factory reset. Hopefully this works for you🤞

Additional resources that you might find helpful from the Roku Support site:

• How to connect your Roku device to the internet using Wi-Fi® or Ethernet
• How to check the connection to your home network and the internet
• How to improve the Wi-Fi® or wireless internet connection to your Roku® streaming device

[makaiguy · Accepted solution]

Factory reset is a last resort because you'll have to start all over from scratch to set it up again, as though it had just come out of the box.

This has worked for me to fix wifi problems - try it before resorting to a factory reset.

• Restart your router (yeah, I know everything else connects okay, try it anyway).
• When router comes back up, restart your Roku, Settings > System > Restart system
  (or for a Roku TV, it's Settings > System > Power > Restart system).
• When Roku comes back up, Settings > Network > Set up connection.

Let us know how you make out.

[Edited to add...]

There are a couple of network connection problems being reported since my original post that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T reported so far), but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK BUT CANNOT CONNECT
  Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
   
• ROKU CANNOT FIND LOCAL WIFI NETWORK
  Some routers have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

[BrLA]

Thank you for your suggestion.  Although I tried that once, I decided to do so again. This time it worked.  Don't know why it didn't the first time but I'm glad it did this time.  Without your encouragement to do so, I might not have tired again.  Thank you.

[BrLA]

Thank you for your suggestion.  I had already tried that and it didn't work.  However, just prior to your suggestion and comment, another person suggested the same thing so I decided to try it again. This time it worked.  I appreciate your trying to help me.  Thank you!

[BrLA]

Thank you but I'm afraid this did not work for me.  I appreciate your trying to help!

[BrLA]

Thank you for your suggestion.  I had restarted my router prior to my question but it didn't work.  However, with your suggestion, I decided to do so again.  It worked this time and I am quite pleased. Without your prompting me, I might not have tried it again.  Thank you!

[katstan777]

Thank you. This worked for me. I was having the same problem, restarted tv, router and modem several times. All other devices on network were connected, just not the tv. I think your step #2 of restarting the Roku system, which I wasn’t doing, did the trick!!! Thanks again 🙂

[Lewisashley1990]

It will not connect to Wi-Fi

[Pollythundercld]

The response @Kmill78  left- I thought this was some sort of joke, like an old school PlayStation cheat code... but it literally worked. Thanks! 😅