Wi-Fi & connectivity

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Poor or no internet connection

My Roku Premiere suddenly stopped connecting to the internet last year, then was able to reconnect but ever since has said that every internet connection is poor, and sometimes cuts out entirely saying there is no internet at all, even when the router is very close by and works absolutely fine for every other device. Resetting the Roku multiple times did not work. What is the solution?

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Community Moderator
Community Moderator

Re: Poor or no internet connection

Hi @Nicholas_bw

Thank you for reaching out to the Roku Community!

  • Did we recently make any changes to your network or network provider?
  • What do you see on your screen when connecting to your network? (before putting the network credentials)
  • What error message/code are you getting after trying to connect to your network? (after putting the network credentials)
  • How far is your device from your network router?
  • Do you have cellular data so we can try connecting your device to your hotspot?

In the meantime, try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference or strength issue.

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.



Anjelie A.
Roku Community Moderator
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