Hello! @Jackjack1,
Thank you for your post in the Roku Community!
We appreciate you reaching out to us about updating your Roku device. We're pleased to assist you.
The service may be temporarily unresponsive if your Roku streaming device is stuck on a software update. If an error code is encountered while attempting to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again after the outage.
If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps to help resolve the problem.
You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
