I know this is old but this has never been resolved. I can factory reset but whenever I enter my WiFi information it auto updates and WiFi connection is lost. I have the option to download a new update but then I’m told that it’s not the latest update (even if I don’t connect to WiFi and use the factory settings).
Device model 40S325
Hardware id 8124X
serial number YK0081136413
Device ID RXU1A8136413
Software Version 12.5.0 build 4176-48
Anyway I had since bought another Roku tv which isn’t working well so hopefully someone can help so I don’t have to cancel my Roku account and reroute all my payments with a fire stick. It’s really amazing how every Roku product I’ve purchased has either had massive defects or stops working within a year.