Wi-Fi & connectivity

[volsntitans111]

My remote keeps quitting working and when trying to use the app, it says device not found.  I checked my router and it shows the device as connected.  Of course, the chat button support on the website doesn't work either.

Can someone send me a replacement?

[RokuTakashi]

Hi, @volsntitans111

A warm welcome to the Roku Community.

We appreciate you for sharing this with us, and we'd be more than glad to assist. May we know what specific Roku remote you are having issues with? Also, what kind of behavior does the remote exhibit when the issue occurs? Furthermore, what steps have you taken to resolve the issue?

Please keep us posted.

All the best,
Kash