Wi-Fi & connectivity

[Katm]

My Wi-Fi is fine. No issues. One of my Roku TVs won’t automatically connect to the internet. Every time I turn on the TV I have to go to Settings>Network>Check connection and run a scan. Of course it finds my network because the network is fine. Anyone have any solutions on how to remedy this permanently? Thanks!

[RokuJanadeeK]

Hi @Katm,

Thank you for letting us know.

May we know the following information?

• When did you start having this issue?
• Have you made any recent changes to your network?
• Device ID of the affected device. (You can check through Settings > System > About.).
• Have you tried connecting the device to an alternative network just to check if the same issue persists?

Please keep us posted.

Regards,
Janadee