Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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New roku not working and zero support from rolu

Was always a great supporter of roku products and have been using for 15 years.  New roku not connecting to wifi and there is no longer any customer support. WOW!   The end of a long love story.  Bye bye roku!

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Community Moderator
Community Moderator

Re: New roku not working and zero support from rolu

Hi @Dhazel,

Welcome to the Roku Community!

We appreciate and value your feedback and it sounds like your Roku device may be having trouble connecting to your home network. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend starting here to troubleshoot Network issues: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Su...

We recommend rebooting both your wireless router and your Roku device.

To isolate the network issue, we also suggest trying to connect your device to an alternate network, such as a mobile hotspot.

Thanks again for posting and we hope the suggestions above get everything sorted out.

Best regards,

Mary F.
Roku Community Moderator
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