Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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New Roku not connecting to Wifi

I purchased a new Roku to replace an old one.  (Which was working). It now cannot connect to my WFI.  Error code: 014.30

 All other devices including additional  Roku devices are connecting.

I have restarted my WiFi. 
I have restarted my Roku device. 
I have checked my password.
I have excellent signal strength. 

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RokuJohnB
Community Moderator
Community Moderator

Re: New Roku not connecting to Wifi

Hi @Kelleykay63,

Thank you for your first post here in the Roku Community!

We understand you're having a problem with the new Roku Ultra, which cannot connect to Wi-Fi. We're happy to assist you further. 

Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 means that your streaming device is unable to connect to the internet. Try the tips in the How to Fix Common Network Issues section to fix these connectivity errors.

We would recommend trying to see if that resolves your issue. Please keep us posted.

All the best,
John

John
Roku Community Moderator
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