Wi-Fi & connectivity

[captcha123]

I just bought a Roku TV (TCL 32S3800). I've logged into my roku account.

Initially, the tv connects to my network but gets disconnected a moment later. After that, it will not connect to the same network or detect any new network. I've done a network reset. After the reset, it connects and disconnects and the cycle goes on.

Help appreciated!

[RokuArjiemar]

Hello! @captcha123,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your Roku TV disconnecting from your Wifi and attempting some troubleshooting to resolve the issue. We are happy to assist.

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

We've identified the problem and expect a fix in a future update.

In the meantime, we recommend performing a factory reset. Here's how:

• Locate the reset button on your Roku device, usually on the back or bottom.
• Ensure your Roku TV is powered on.
• Press and hold the reset button for precisely 10 seconds.
• Watch for a fast-blinking light, indicating that the reset is in progress.
• Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

1. Perform the Guided Setup and activation process
2. Sign in to streaming channels that require a username and password
3. Create a 4-digit PIN and configure parental control settings
4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar