Wi-Fi & connectivity

[dantignac]

I have been trying to set-up my Roku stick from when I first purchased and it will not connect. I even tried on a different tv and it still did not work. I ordered 2 and the other one works fine on both tv's and this one does not work on either. 

[RokuJechealR]

Hi @dantignac,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused. We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? May we know if you've successfully set up the Roku device that is having an issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[elainebuc]

Please help

[elainebuc]

It just says my wireless will not connect 

[RokuJechealR]

Hi @elainebuc,

A warm welcome to the Roku Community!

Can you please provide us with more specific information about the issue you've been experiencing? Are you encountering any error codes or messages? Is this the first time setting up a Roku device? In addition, what troubleshooting steps have you taken so far to resolve the issue?

We'll be better equipped to provide further assistance by providing additional details.

All the best,
Chel