Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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DE42
Newbie

Re: Is There something going on with rokus connecting to the internet

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I understand there are ongoing issues since the latest software update. Work arounds have been suggested. One - a complete reset, resulting in losing all your settings and preferences, is a last resort for me.The alternative instructs you to go to HOME with your remote. How can you do that if remote doesn’t work?  My remote still controls on/off & volume but nothing else. I can only navigate Roku with remote in app. I have reset my modem. I have a good wi-if signal. The issue is not my provider. It’s Roku. 

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TimSlattery
Reel Rookie

Re: Is There something going on with rokus connecting to the internet

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I just went through that. I found that the Roku does not like wifi passwords that include punctuation marks. When I changed my wifi password to remove the ! that was in it, the Roku connected instantly and has worked perfectly since.

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skypilot18
Channel Surfer

Re: Is There something going on with rokus connecting to the internet

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I get the connection error. The box wouldn't come on, normally after I switched to HDMI2 I got the screen saver. That was how the older one worked too. At first I thought it was just the cable, but it wasn't.  Just for the heck of it I pushed you have to do it twice sometime. Home page come up.  Screen resolution was off and I had to change that, but my grandson was here and fixed that on the TV end for me. The last reply I got from customer service was try the factory reset, I'm not going to do that and then still have the issue. I can live with just turning it on until maybe they figure out what they did and come up with a fix update or ?

This is what I get.IMG_0490.JPG 

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DE42
Newbie

Re: Is There something going on with rokus connecting to the internet

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@TimSlattery wrote:

I just went through that. I found that the Roku does not like wifi passwords that include punctuation marks. When I changed my wifi password to remove the ! that was in it, the Roku connected instantly and has worked perfectly since.


Thanks, but I’ve been using the same password for two years and it doesn’t include punctuation. I believe this related to the recent software upgrade. 

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Karlmalone
Reel Rookie

Re: Is There something going on with rokus connecting to the internet

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I’ve reset the router and factory reset the Roku. It’s no good. I’m about to quit Roku for good. It’s useless to me now.

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renojim
Community Streaming Expert

Re: Is There something going on with rokus connecting to the internet

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@skypilot18, look for a new "power saving" option under Settings->System->Power and disable it.  Your issue has nothing to do with an Internet connection.  Pressing Home (or any other non-TV control button) on the remote is how you get it out of power saving, but it's not instantaneous.

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skypilot18
Channel Surfer

Re: Is There something going on with rokus connecting to the internet

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Thank you!!  I'm going to try it now.  6 emails with Roku customer service and I did tell them several times about pushing the home button..

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Lunawhite
Newbie

Re: Is There something going on with rokus connecting to the internet

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@makaiguy  THANK YOU! Your BGN suggestion solved this issue for me.

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Slmoon1
Newbie

Re: Is There something going on with rokus connecting to the internet

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How do you change this? I went as far as to buy a new device because mine WILL NOT connect. I have reset it, restarted my.router, everything! 

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renojim
Community Streaming Expert

Re: Is There something going on with rokus connecting to the internet

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@Slmoon1, do you have Comcast/Xfinity or Cox as your ISP?  If not the b/g/n suggestion may not apply, but it wouldn't hurt to try.  For Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

If you don't have Xfinity, post the brand and model number of your router.

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