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Re: WiFi and Roku Device Connection Issues
Can you possibly send me steps on how to do this?
“Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes.”
I know that I need to keep it on 5GHz in order for my wireless Sonos to work, so I have no idea how I can get some devices as 2.4 and some on 5?
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Re: Intermittently Losing Internet Connection
Having similar issues for the last 2 days on 4 different Roku devices. Says not connected. Go through set up process and it says already connected. Continue with the set up usually does not work, but sometimes it connects and can open a channel but after a few seconds, it looses connection. I have a new router (1 week) and have re-booted numerous times. I have both Roku and Roku Express devices.
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Re: Intermittently Losing Internet Connection
Based on my research, I changed the 2.4 GHz to B/N/G instead of automatically choose and it worked!! I turned on both Roku devices yesterday and they both connected instantaneously. Hopefully they do the same today.
Good Luck 😎
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Re: Intermittently Losing Internet Connection
58R6E3
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Re: Intermittently Losing Internet Connection
That’s an awesome update! I spent 2 hours on the phone with my internet provider yesterday trying to help me fix my connection. We got one of my streaming devices to work but not the Roku device.
I was going to give up and just buy an Amazon Firestock at this point. My Roku loses connection often and it’s just getting so frustrating having to unplug and replug the device and my modem every time someone wants to watch tv in the house.
I’ll try what you did and see if one last attempt will fix my issue for good, thanks for sharing!
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Re: WiFi and Roku Device Connection Issues
ask your provider to set up a 2.4 and 5 connection. You will then have the option to connect to different networks for each device.
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Re: WiFi and Roku Device Connection Issues
I have had 2.4 and 5 split on my network with my Rokus working just fine on 5 GHz for the last four years… until today. Wonder what changed.
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Re: WiFi and Roku Device Connection Issues
Sometimes it depends on how crowded the frequency is.
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Re: WiFi and Roku Device Connection Issues
You remember those phones we had before the iPhone where you would have to wrap the cord around your phone and/or position your charger at just the right angle for it to charge … that’s literally my experience with the Roku I have to position the usb port just perfect or else I have insufficient power and lose internet connection it’s really frustrating because it’s just built cheap
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Re: WiFi and Roku Device Connection Issues
@Mic_l_ That usually means the USB port is either bent or damaged or the power cord itself has a broken connection. I would first suggest trying a different power cord and see if that helps. You could also try cleaning the connection with alcohol and cotton swab just in case it is dirty. If those things don't work, the USB port is probably broken.