Wi-Fi & connectivity

[Kick]

The factory reset does not work. I just did it with my brand new router/modem and Roku Express that was bought 2 days ago. It is still saying the exact same thing. It continues to drop the signal.

[ThomasMarco]

This happened to me too 3 days ago, stopped at 35 files out of 86.  Hung there for 2 hours.  But now the screen is locked up with this message:

(criticalSyncAllFailed: -4).  This happens after it tries to find an internet connection.  Never finds it and loops back to that message.

I have no access to any "sessions" choices.

Got to fix this or I'll have to send it back.

Tom Grady

[Kick]

Is there a setting within the internet that the Roku won’t connect to? 

[Bradycentral]

I have the same error with the exception -3 is -4 if that means something different. I am unable to do a factory reset. I hit the home button and it beeps no menu appears.

[Kick]

So I got it to work last night. 
1. don’t talk with customer service on Roku, the absolute worse customer service I’ve ever experienced. They’ll tell you exactly what you can find just by googling it.

2. My problem lasted 3 days. I had the same issue about getting to the Home Screen.

3. I have spectrum, I went on my account on spectrum and went to see if my Roku was connected (it was) according to Spectrum if you see your Roku connected on the spectrum app and it isn’t working, that means it is connected to the router but not the internet. So I paused the connection on the spectrum website ( go to services, hit pause) 

4. 3. On the back of the Roku is a button, hold that button down for about 5 seconds and then try again. 

5. Then unpause the connection on spectrum and retry to connect on Roku. 

I hope that helps!