Wi-Fi & connectivity

[CavalryQuest]

Hisense Roku tv will not connect to wifi or to Hotspot, it would appear that in past 48hrs this is a similar issue that many of us are having. 

[RokuJechealR · Accepted solution]

Hi @CavalryQuest,

Thanks for the first post to the Roku Community!

We appreciate you bringing this to our attention for having a connectivity issue with your Roku device. We are interested in learning more about the problem you are experiencing, but we need more details.

• When did you notice the issue start?
• Are you encountering any error codes or messages?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP? (Internet service provider)

Please keep us posted with the above information; we'll continue to help you further. We look forward to your response.

All the best,
Chel

[CavalryQuest · Accepted solution]

Well while technology issues were a problem, the connectivity was resolved by turning off the Hotspot and logging back in to a network that was at the time not functioning (hence the attempt to utilize the Hotspot)... while it doesn't really make sense to me, perhaps it was attempting to connect to multiple networks simultaneously, again I really don't have the understanding or knowledge on the subject to provide any assurances. Thank you for your efforts to seek resolution and provide assistance.