Wi-Fi & connectivity

[BellaCugini0318]

So my wifi went out on my tv and it has been activated and set up. I followed the steps it told me to but every time I have entered the code on my screen it says it is invalid and won't accept the code. I do not know what to do now.

[RokuDanny-R]

@BellaCugini0318

Thanks for the post.

Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? Can you provide a screenshot of what is being displayed on screen so we can better understand the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Abbymudano]

What if your tv has been connected before? Mine just stopped connecting out of no where. 

[RokuMary-F]

Hi @Abbymudano,

Welcome to the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

1. What Roku model device are you using?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. Have you tried taking a look here in our Support resources and following the steps to help get connected? How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

With more information, we will be able to assist you further.

 

Best regards,
Mary

[ERSchieber23]

I was having the same issue, and at my school, we have to register our device to the network through our IT department first until it can be found on the network

[Hellen68]

Thanks for advice!