Forum Discussion

madison22's avatar
madison22
Newbie
6 years ago
Solved

How to connect my Roku device to school or dorm or WiFi

I am currently at a college dorm. I followed the instructions and went to wireless setting on my phone, connected to what my ROKU told me to connect to and entered the browser. But I don’t know what the last step means... what does “launch a browser on your smartphone to enter the required information (such as name and room number) 

tv & player wifi
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    madison22 

    Thanks for the inquiry.

    Since you are at a college dorm, are you trying to connect to the internet with the Hotel & Dorm Connect feature on the Roku device? Has your device been activated prior to trying to connect to your internet connect? This is an important step that must be done before connecting with the Hotel & Dorm Connect feature.

    If the device hasn't been activated yet, we would recommend trying to activate the device by connecting to an alternate network, such as a mobile hotspot. Once the device has been activated, try connecting again with Hotel & Dorm Connect and see if your issue is resolved.

    For more information regarding Hotel & Dorm Connect, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please keep us posted.


    Thanks,
    Danny

15 Replies

Replies have been turned off for this discussion
  • boogernose's avatar
    boogernose
    Roku Guru
    6 years ago

    So youre trying to log in to your College Dorm wifi.

    Not sure what youre saying exactly. Probably easier for

    someone else who is already logged in to help you there.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    madison22 

    Thanks for the inquiry.

    Since you are at a college dorm, are you trying to connect to the internet with the Hotel & Dorm Connect feature on the Roku device? Has your device been activated prior to trying to connect to your internet connect? This is an important step that must be done before connecting with the Hotel & Dorm Connect feature.

    If the device hasn't been activated yet, we would recommend trying to activate the device by connecting to an alternate network, such as a mobile hotspot. Once the device has been activated, try connecting again with Hotel & Dorm Connect and see if your issue is resolved.

    For more information regarding Hotel & Dorm Connect, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please keep us posted.


    Thanks,
    Danny

    • 12345rfe's avatar
      12345rfe
      Newbie
      6 years ago

      I have done all the steps in order to connect my roku to my dorm internet including setting up with another network first but still noting happens when I go to a browser. what is the next step to getting to the place where I enter my name and room number? 

      thank you 

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 years ago

        Your Roku TV must be connected to your network before it will show up in the app.  You can't get it connected to the network using the app if that's what you're trying to do.

    • Tonykand's avatar
      Tonykand
      Newbie
      4 years ago

      Your tip was extremely unhelpful, you failed to address the specific “browser” where one would put in their room/dorm info.

  • ERSchieber23's avatar
    ERSchieber23
    Newbie
    3 years ago

    I was having the same issue, and at my school, we have to register our device to the network through our IT department first until it can be found on the network