Forum Discussion

madison22's avatar
madison22
Newbie
6 years ago
Solved

How to connect my Roku device to school or dorm or WiFi

I am currently at a college dorm. I followed the instructions and went to wireless setting on my phone, connected to what my ROKU told me to connect to and entered the browser. But I don’t know what ...
tv & player wifi
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    madison22 

    Thanks for the inquiry.

    Since you are at a college dorm, are you trying to connect to the internet with the Hotel & Dorm Connect feature on the Roku device? Has your device been activated prior to trying to connect to your internet connect? This is an important step that must be done before connecting with the Hotel & Dorm Connect feature.

    If the device hasn't been activated yet, we would recommend trying to activate the device by connecting to an alternate network, such as a mobile hotspot. Once the device has been activated, try connecting again with Hotel & Dorm Connect and see if your issue is resolved.

    For more information regarding Hotel & Dorm Connect, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please keep us posted.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

madison22 

Thanks for the inquiry.

Since you are at a college dorm, are you trying to connect to the internet with the Hotel & Dorm Connect feature on the Roku device? Has your device been activated prior to trying to connect to your internet connect? This is an important step that must be done before connecting with the Hotel & Dorm Connect feature.

If the device hasn't been activated yet, we would recommend trying to activate the device by connecting to an alternate network, such as a mobile hotspot. Once the device has been activated, try connecting again with Hotel & Dorm Connect and see if your issue is resolved.

For more information regarding Hotel & Dorm Connect, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please keep us posted.


Thanks,
Danny

Harveynicc's avatar
Harveynicc
Newbie
5 years ago

why won't my roku tv show up in my phone wifi ?

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 years ago

    Your Roku TV must be connected to your network before it will show up in the app.  You can't get it connected to the network using the app if that's what you're trying to do.