Wi-Fi & connectivity

[mrowles]

Wong work for me! It did on ATT,  but not T Mobile! 
the Roku stick is connected to my friends email account and I’ve used it for years but when I signed up for a new 5G Interne the wireless connection to the ROKU streaming stick WILL NOT WORK. ROKU support not helpful at all. 

[RokuCarly]

Thank you for raising your concern here in the Roku Community, @mrowles!

We appreciate you reaching out for support and we'd be more than happy to find you the best resolution possible.

In this instance, may we know who is your internet service provider? Kindly specify. Also, may we know if you are connected to a VPN? If so, please be advised that it can cause playback issues or no playback at all. Content providers continue to update their security measures to prevent unauthorized viewing, and it's possible a change was made that prevents your VPN from working. This is by design and intended, but using your standard ISP without the VPN will be the solution here.

Furthermore, kindly visit our Support article to help you connect to a network connection:

How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet

What is my network name and password for connecting my Roku streaming device

Let us knowhow it goes! Hope this helps.

Best regards,
Carly