Wi-Fi & connectivity

[jsnyder2682]

When connecting my Roku device I go through the Hotel/Dorm connection And usually I can connect to the Roku Wi-Fi and it will immediately go back to the Wi-Fi that I was using in the hotel and connect to the same one on Roku and run smooth but lately it's been telling me that the connection is refused on my phone browser after entering the password for connecting the Roku how do I get past this and get it to connect smoothly like it used to?

[RokuJohnB · Accepted solution]

Hi @jsnyder2682,

Greetings from the Roku Community!

We acknowledge your concern about your problem with your Roku device connecting to a hotel and dorm connection. We're happy to assist you further.

If your Roku is experiencing connection issues when trying to connect to a hotel or dorm network, it's likely due to the network requiring a login portal that the Roku needs to navigate through using the "Hotel and Dorm Connect" feature; to fix this, go to your Roku settings, select a network, and choose "At dorm or hotel" when prompted to access the login page for the network; if you still encounter issues, check for network compatibility, ensure your Roku software is updated, and verify the login credentials with the hotel/dorm staff. 

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please try doing this and see if it helps with what you're experiencing.

Best regards,
John

[AWolff73]

my phone keeps saying hotspot can’t connect to server and i don’t use my hotspot to connect 

[AWolff73]

I reset my Roku it asks me to select the language then it connects to the Wi-Fi but then my phone says hotspot can’t connect to server 

[renojim]

@AWolff73, are you connecting the Roku device to your phone's hotspot or to the hotel/dorm's W-Fi?  It's not clear.  Once you factory reset it you have to set it up using something other than a hotel/dorm's Wi-Fi before you can use hotel/dorm connect.