Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rickcolson
Newbie

HDCP errors randomly occur

I keep getting HDCP errors that are random. I disconnect the Roku from power, unplug the HDMI cable from the relatively new Samsung TV, reconnect and the error clears only to pop back up again a week or a month later. Tried other HDMI cables too. Your instructions say you must use an HDCP compatible cable and that they are labeled. They are not. NOT one cable I could find is labeled HDCP. Not ONE. You say the packaging should say. It doesn't. You blame some technical glitch on HDCP because it's easier to pass the buck than kit is to actually fix the issue. I have reviewed the specifications of dozens of HDMI cables on Amazon and virtually NONE of them mention anything to do with HDCP. You say one of my new Samsung TV's HDMI connection port should say HDCP. None of them do.

0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: HDCP errors randomly occur

Welcome, and thank you for posting here in the Roku Community, @rickcolson!

Your concern has been acknowledged, and we sincerely regret any inconvenience this may have caused you.

Perhaps our Support article will help you fix the HDCP error you have been experiencing. 

Keep us posted. Hope this helps!

Regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.