Wi-Fi & connectivity

[tlv]

I recently changed my internet provider to T-Mobile.  I now frequently lose my internet connection to my Roku.  Yes, I can unplug the Gateway to reset and that works but why do I have to do that weekly and sometimes daily.  Is there a Roku device that can handle a dynamic IP address?

[RokuReynan-L]

Hi, @tlv.

Welcome to the Roku Community!

We see that you're having an issue with your device getting disconnected from your internet. We'd like to know more about this.

Is there any error message when it disconnects from your internet? Also, have you tried connecting your Roku device to an alternative network, such as a mobile hotspot, to see if it would make any difference? 

In the meantime, you may try the troubleshooting below to rectify this issue:

• Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider (ISP) or the person who set up your wireless network.
• Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, contact your ISP for further help.
• Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
• Restart your router. Unplug and re-plug your modem or router.
• Test your Wi-Fi signal. Learn how to improve your wireless connection.

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

We'll wait for your response.

Regards,
Reynan

[RokuReynan-L]

Hi, @tlv.

Greetings from the Roku Community!

Kindly please check your inbox. We have sent you a direct message for further information. 

We'll wait for your response.

Regards,
Reynan