Wi-Fi & connectivity

[RokuDanny-R]

@Kelligoat

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.

Thanks,
Danny

[Sgp40]

I’ve tried steps 1:n countless times.  Nothing seems to work getting an internet connection except serendipity, not very logical.  Does anyone have any other suggestions?

[RokuDanny-R]

@Sgp40

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.

Thanks,
Danny

[algen]

I've found a solution!  Amazon fire.  

[nw95]

I tried this and still did not solve the issue...anything else I should try?

[RokuDanny-R]

@nw95

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you already done to try to resolve the issue?

With more information we will be able to assist you further.

Thanks,
Danny

[nw95]

I have tried re setting the wifi, rearranging the router and TV, going to the secret wifi menu and resetting drivers to improve glitch rate...anything else I should try?

[RokuDanny-R]

@nw95

Thanks for the post.

If you are still unable to resolve the issue, please feel free to provide your device serial number from Settings > System > About and I'll be able to pass it along to our Support team who can provide your further troubleshooting.

Thanks,
Danny

[Gorcey]

I am also experiencing this same issue and have tried every solution mentioned here including resetting drivers from the secret menu. I have a Roku 3920. Would love any guidance/help.

[RokuKariza-D]

Hi @Gorcey

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting you've done? Please also reply here with the serial number of the affected Roku device. It can be found in Settings > System > About. 

Moreover, please be advised that your Roku Premiere 3920 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

We look forward to hearing from you soon.

All the best,
Kariza