Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Cannot figure out how to change Wi-Fi on device

I have an account set up but we got a new Wi-Fi router and I cannot figure out how to change that in the settings on the app

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Re: Cannot figure out how to change Wi-Fi on device

You have to get the Roku device connected to your new Wi-Fi or configure the new Wi-Fi to match what the Roku was last connected to (same SSID/network name and password).  If you don't remember the old settings, you'll need a physical remote to go through the procedure on your Roku device under Settings->Network-Set up connection.

The app is not involved in getting your Roku device connected to your Wi-Fi.

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