Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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mpmorgan06
Reel Rookie

Error code 504 no internet service

My Roku was working great then 2 days ago it would come up but when when I punched on a show I wanted to watch it kept telling me not connected to internet and giving error 504 but when I checked the internet it was at full strength. What is wrong please help me someone

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Error code 504 no internet service

Was this in one particular channel/app?  Try restarting all of your network equipment (gateway/modem/router) and Roku device.

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mpmorgan06
Reel Rookie

Re: Error code 504 no internet service

All channels and I have restarted everything 

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makaiguy
Community Streaming Expert

Re: Error code 504 no internet service

@mpmorgan06-

Your problem may have been caused by an update to your router which affects some Roku models. The update changes the router's wifi connection parameters for the 2.4 GHz band from b/g/n to g/n. This has been reported with equipment from Comcast/Xfinity, Cox, and more recently AT&T, but there may be others.

Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect.

The fix is to switch the router 2.4 GHz configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls or just don't know how to do this you may have to have your internet provider do it for you.

 

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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