Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RMPNJ
Newbie

Error Message - Not connected

I am having problems with my stick.  I get this Not Connected message.  I have an older TV so I got an extender so I could connect to the HDMI port.  The connection is loose and I was wondering if that is the reason.

I can see the homepage on my TV  but I can't access anything such as settings to see if it actually is a problem with my wifi.  Does anyone have any suggestions how I can solve this or at least troubleshoot.

 

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renojim
Community Streaming Expert

Re: Error Message - Not connected

What's the model number of your stick?  Is it one that uses that has the Wi-Fi receiver embedded in the USB cable?  If so, the remote won't work and it will never connect to your Wi-Fi without that cable.

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