Wi-Fi & connectivity

[FenwaysMum]

Getting error 014 after restarting by system multiple times and following my wireless network showing signal strength of excellent.  What can I do?  I haven't seen any specific troubleshooting by Roku for error 014.

[Ello2022]

https://www.thewindowsclub.com/fix-roku-error-code-014-40-and-018?amp

[RokuKariza-D]

Hi @FenwaysMum

I hope you're doing well.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!

All the best,
Kariza

[PamJ]

This worked for me. 

[Kimartist]

Could you tell me how one goes about changing the number on the router for Comcast please

[RokuKariza-D]

Hi @Kimartist

Thanks for the post.

If you need help modifying your router settings, we'd recommend contacting Comcast Support to assist you further. They are the best ones to help you with that matter.

We appreciate your understanding.

All the best,
Kariza

[demeluv]

It's spectrum

[RokuMary-F]

Hi @demeluv,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What Roku model device are you using? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

We recommend starting here to troubleshoot network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Sboehm]

I have this problem as well.  My carrier is Spectrum,  my other devices are not having any problems. Roku says it is connected and has a good signal,   but when I try to open a channel (Roku, Hulu, Netflix) it says it can't connect because there is no internet connection. The model of Roku is 3800x. Software is up to date

[jsdhfkaslrfhael]

Why would you need B?  B has been obsolete since about 2007.  I don't have and don't want B on my network.