Getting error 014 after restarting by system multiple times and following my wireless network showing signal strength of excellent. What can I do? I haven't seen any specific troubleshooting by Roku for error 014.
Hi FenwaysMum
I hope you're doing well.
Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
Let us know how it goes!
All the best,
Kariza
This worked for me.
Could you tell me how one goes about changing the number on the router for Comcast please
So what’s the simple answer?
It's spectrum
Hi demeluv,
Welcome to the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What Roku model device are you using? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
We recommend starting here to troubleshoot network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
