Wi-Fi & connectivity

[renojim]

I just realized you're speaking of a NowTV stick.  Are they still supported at all?  They may use different servers than regular Roku devices.

[Max55]

Thanks maybe that's the reason and yes it is a NowTV Smart Stick but why I can't get original software and factory release to get home page with basically app, so stupid that. It was running 'till i made a factory reset to delete all accounts stored in one click grrrrr

[Donwoohay]

None of these solutions work. There is no other device connected to the my network. I even tried to use my phone's hot spot.  Is my device defective? 

[Max55]

@renojimthanks a lot for suggestion, I'm wondering if there will be any software solution to send firmware to MAC address of NowTV Stick? Can you ask to the factory (we are many owners of sticks blocked) if you have any conctact to solve ours problem?

[Grayboss]

Please help I have unplugged my router reset my Roku Streaming Stick (3800 series) switvhed HDMI ports used my mobile hotspot disconnect everything device from my home WiFi and I continuously get the same message please help 

[Grayboss]

Please help I have unplugged my router reset my Roku Streaming Stick (3800 series) switched HDMI ports used my mobile hotspot disconnect every device from my home WiFi and I continuously get the same message please help 

[marc2k]

I have tried my Roku stick on 3 TV's and 2 different wireless networks. Rebooted both routers and the Roku and continue to get error 003?

[RokuJohnB]

Hi @Grayboss,

Greetings from the Roku Community, and thanks for raising this concern directly with us!

We understand you are having a problem with the Roku streaming stick since it will disconnect from your network. We're happy to assist you further. Error 003 means you have an unstable network connection, usually caused by fluctuations in speed or signal strength. It is also important to consider the number of devices connected to your network. Please check out this support article on how to fix internet errors and issues on your Roku streaming device.

We hope this helps. Please keep us posted if there's anything else we can do to assist you.

Best regards,
John

[marc2k]

I have tried all of your suggestion's multiple times without success. Is it possible that the stick is just not working?

[RokuJohnB]

Hi @marc2k,

Thanks for keeping us posted!

I see that you're having a network issue with your Roku device. If you're getting Error 003, it simply means that your network connection might be a bit unstable. Even if your internet is usually strong, fluctuations in speed or signal strength can cause these hiccups. We suggest that you contact your internet service provider for additional help with this concern.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
John