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Movedon
Newbie

Error 003 - Can't update software

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Same error 99% of the time contrary to what TS says it is NOT your network.  Mine was a bad Roku device out of the box.  Returned and bought and Apple TV.

 

Quality Count!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Error 003 - Can't update software

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Hi, valued Community users!

If you encounter Error 003 or "Can't update software. Please try again later," it means that your network connection is unstable.

Please be aware that, despite our reliable internet connection, there may be occasional disruptions due to speed or signal strength fluctuations. We recommend checking the number of devices currently connected to the network.

The message typically contains one of the following error codes: 001, 002, 003, 004, or 005.

Here are some recommended options to consider:

  • Try rebooting both the router and Roku device by unplugging them from the power outlet for 20 seconds before plugging them back in.
  • Explore the option of connecting to a mobile hotspot and performing the update.

For more detailed guidance, kindly visit our support page on How to fix Roku streaming device update problems. 

For more tips on improving your internet, visit our support page on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If the issue persists, please provide all the requested details mentioned above as it will help us to offer appropriate assistance to you on the reported issue.

  • Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
  • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
  • What troubleshooting steps have you taken so far to try to resolve the issue?

Best regards,
Roku Community Team

Jharra Q.
Roku Community Moderator

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60 REPLIES 60

Re: Error 003 - Can't update software

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I have a Roku Express 3900x I’ve not used for some years.


I have attempted to set it up. I connected it to the TV via the provided HDMI cable. The electrical supply is connected directly to the wall. I powered it up, located my network, and entered my network password. I then received  “Checking for new software” and then immediately "Software update failed (error code 003).

I did a factory reset of the Roku and tried installation once again. I got the same results, stuck at "Software update failed." 

I unplugged my router, did a factory reset of the Roku, and powered my router on after 10 minutes. The situation is still the same - it connects to the Wifi and then hangs on Software update - "Software update failed."

I did a factory reset of the Roku and tried connecting it to the network using my cell phone hotspot. It connected to the Wifi and then hangs onSoftware update - "Software update failed."

I cannot get into the Roku to discover what is the previous firmware. 

The serial number on the unit is C337CC581607. 

gackdeux
Newbie

New premier+ fails to connect with code 003

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Have a newish premier+ that is going through INITIAL setup and fails to update with code 003. Have tried wired, wireless, mobile hotspot, different location wireless and all 4 fail- 3 different networks.  Have done a hard reset and it fails. Have contacted support and they still say it is the network, but have tried 3 different networks and support is too stupid to understand. So what else can I do?

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atc98092
Community Streaming Expert

Re: New premier+ fails to connect

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If you truly have the 4630, then your device isn't "newish" :). It was released in Oct 2016, so approaching eight years old. 

That said, it does support both 2.4 and 5 GHz WiFi, so perhaps you can try something different. Make sure your 5 GHz WiFi is using a non-DFS channel (48 and below, 149 and above). That way you can insure your Roku can see the 5 GHz radio.

That said, the fact it won't work on wired, wireless or the hotspot makes me think that Roku has bit the dust. It just isn't reasonable that it won't work on any of them. Sounds like something deeper in the OS. And with an eight year old device, it's not worth the effort to attempt any sort of repair. The Roku Express 4K+ is $40, and the 4K Streaming Stick is on sale for $40. Both will run circles around the Premiere+ you're trying to set up.

Dan

Roku Community Streaming Expert

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tampabebe
Newbie

Re: Error 003 - Can't update software

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During initial setup my streaming stick gives an 003 error. Happen with any wife network in connect to.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Error 003 - Can't update software

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Welcome, and thanks for posting here in the Roku Community, @tampabebe.

We understand that you're experiencing trouble setting up your Roku Device. We're here to help.

Please be advised that Error 003 means that your network connection is unstable. Even with a robust internet connection, speed or signal strength fluctuations can result in delays or errors. The number of devices connected to the network must also be considered, as it can impact overall performance. 

You might try...

  • Reboot your router by unplugging it from the power source for 60 seconds, then plug it back in.
  • Also, try an alternative internet connection, such as a Mobile Hotspot, to see if it improves your experience.

For additional information about improving your internet connectivity, visit this support article here: How to improve your Roku streaming device's Wi-Fi or wireless internet connection.

Let us know how it works.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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renojim
Community Streaming Expert

Re: Can't update software error 003

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If you can use an alternate network like your phone's hotspot, give that a try.

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Can't update software error 003

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I just realized you're speaking of a NowTV stick.  Are they still supported at all?  They may use different servers than regular Roku devices.

Roku Community Streaming Expert

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Donwoohay
Newbie

Re: Error 003 - Can't update software

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None of these solutions work. There is no other device connected to the my network. I even tried to use my phone's hot spot.  Is my device defective? 

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Grayboss
Reel Rookie

Re: Error 003 - Can't update software

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Please help I have unplugged my router reset my Roku Streaming Stick (3800 series) switvhed HDMI ports used my mobile hotspot disconnect everything device from my home WiFi and I continuously get the same message please help 

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