Wi-Fi & connectivity

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Error 014.50, reset modem router and Roku but no connection

Suddenly Roku isn't connecting to internet with nothing having changed.  Originally had error 014.  It shows wifi strength as excellent.  I rebooted Roku, modem, and router and got error 014.50.  Roku's instruction for that code is to restart router and Roku which, as noted, I've already done.  Other Roku elsewhere in house connects just fine. 

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Community Moderator
Community Moderator

Re: Error 014.50, reset modem router and Roku but no connection

Hi @amz2,

Thank you for posting here at the Roku Community!

We're happy to help you with this concern. We'd like to know more about the issue that you ran into. Please provide us with more details.

  • How are you powering your device?
  • How far is your device from your network router?
  • Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.
Best regards,

Nadee K.
Roku Community Moderator
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