Error 009: unable to connect to internet on only one device
Hello -
I recently installed an eero network in our home, and all devices have been working well except for one Roku Express model 3900X (we have 6 Rokus total, just one giving us this problem). We're on Verizon Fios, internet speed of 300 mbps, and I have a couple of other devices running off of this network in the same area as the Roku that aren't giving me any problems (I work remotely and my laptop has no issues with connecting and staying connected).
The Roku will intermittently lose the internet connection. After rebooting a few times and connecting to the wifi network, it will eventually connect and run fine for a bit, and then it will just drop the connection out of nowhere, and I have to start all over with connecting it. I've tried rebooting everything, but the problem persists with just this Roku.
For example, just rebooted. Set up internet connection, wifi and internet give me green check marks. Immediately go to check the connection, result is available networks and wireless connection give me green checks, internet connection fails. According to the Roku, the signal strength is excellent, so there's something else going on that I can't figure out. Please let me know of any further info needed. Thanks!
Thanks for the suggestions, and y'all are on the right track. Spent yesterday on the phone with eero customer service, who were great. I'll leave the solution here in case anyone has the same issues with eero/Roku.
All responses were correct - it's a problem with older models only running on 2.4 GHz. The two Roku Express models that we have only run on 2.4, whereas the eero puts out both 2.4 and 5 GHz signals. So, to fix that, you go into the eero app and pause the 5 GHz signal, connect the older Roku to the wifi, and that should fix the problem. The one mistake I was making is it pauses the 5 GHz signal for 15 minutes, and you have to let that time run out so that the Roku only uses the 2.4. I was cancelling it once the Roku connected in the first few minutes, and that's why I was continuing to have issues.
Anyway, thanks all for the help and I'll mark this solved.