Wi-Fi & connectivity

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WINbee-23
Newbie

Re: ROKU devices unable to update

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We are having the same issue with our Roku player and getting the same error  code.

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Shanny71
Newbie

Re: Roku Express 2024 update issue

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I'm trying to update my roku 4k express with the newest update and i keep getting error code 003. Help!!🙁

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makaiguy
Community Streaming Expert

Re: ROKU devices unable to update

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There was a widely reported outage affecting many Microsoft systems last evening (Thursday July 18, 2024) starting around 6pm ET.   Airlines and trains had to cancel departures.  Banks, ATMs, and many business systems around the world were affected.

If that's what caused the problem, I'd say inability to update Rokus is a pretty minor inconvenience.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
KToth
Newbie

Re: ROKU devices unable to update

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Same problem... Started yesterday

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cfk
Channel Surfer

Re: 003 can't update and only have blank screen

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I should have mentioned that the TV is useless. Stuck in a software dead end loop which has made the TV inoperative.

no problem connecting to my internet. 
tried manual update (USB) and that failed also.

i do see another strange open network available, but am Suspicious. To connect.

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cfk
Channel Surfer

Re: 003 can't update and only have blank screen

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The good news is that I am collecting Roku badges 😘

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xZombie
Newbie

Roku 3600X Unable to Update Software - Error Code: 003

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I've attempted several resets of both the Roku and network. Even used mobile hotspot, it will not process the update software screen.

Error code: 003

 

Issue ID: 78-289-778

Model: 3600X

FCC ID: TC2-RCB8

IC: 5959A-RCB8

SN: A71718058378

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mireilleeng
Reel Rookie

Fixing the 003 update error code

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  • This morning We keep getting error 003 when trying to update the software. This update request poped up when we turned on the TCL ROKU TV. When we manually try to update with a USB key, the message states that the version that is already on the TV is more recent and downgrade is not permitted.  We emptied the cash by restarting the system after a factory reset and this seems to have worked removing the 003 error message.  We reconfigured the TV and all is working well now.   Hope this helps !!!
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Gabelmatt
Reel Rookie

Re: Roku 3600X Unable to Update Software - Error Code: 003

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Same issue here. Issue ID 

75-290-915

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TECHguy2
Reel Rookie

Error code 003 in setup, Please help!

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This happens during the software update check, internet connects but failed to check 

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