Wi-Fi & connectivity

[SEChoi]

I have done all of the above still having the problem. All my other devices have no connection problem. Its just the roku tv, and it was ok like two days ago then suddenly lost the connection.

[SEChoi]

Ok some additions to make.

Per the advice above, I have connected the TV with mobile hotspot and it worked. So it looks like the problem I have is with in modem/router. Weird is that the connection worked fine for couple of months and it just lost the connection yesterday.

My other devices have no such problem.

Could you tell me what to do in my case?

[RokuArjiemar · Accepted solution]

Hello! @SEChoi,

Thanks for the update,

If your Roku TV can connect to mobile data but not your Wi-Fi, we must check with your internet provider. There may be some router settings that are preventing your Roku from establishing a Wi-Fi connection. Additionally, recent updates to some routers—especially those provided by internet service providers—could be causing these issues. It's also possible that similar problems could occur with other internet providers or user-owned routers that have received updates.

If the previous steps did not fix your internet connection issue and you are comfortable working with networking equipment, you can visit the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar

[Ken70]

The answers to this questions are lame.  Why would one device work on the network and another device (same model!) not work?  Blaming it on the modem/router is a weak excuse for determining the root cause of the problem.  Is it a firmware/software issue?  It simply can not be a network issue if one device works and another does not.  I have 8 Roku's and half work.  Explain that?

[RokuArjiemar · Accepted solution]

Hello! @Ken70,

Thank you for posting in the Roku Community!

We completely understand how crucial it is for your Roku device to stay connected to the internet. We're here to help you with any issues you may be facing, and we're here to assist. 

If your router and Roku device support 5GHz, ensure the 5GHz option is enabled in your router's settings. Then, try connecting to the 5GHz wireless network (for example, MyNetwork_5GHz). If you have a mesh router system, note that the 2.4GHz and 5GHz Wi-Fi networks may be combined into a single wireless network.

When your router automatically selects a wireless channel, it can lead to intermittent or slow connectivity due to undetected interference from other wireless devices. Try turning off this automatic setting on your router and choose a wireless channel manually.

Use the following steps to determine which wireless channel your streaming device is connected to.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select About
5. Find the Wireless channel number

If your Roku device is connected to the 5GHz wireless network (channels 36-165) and you have issues, try changing your router's 5GHz channel. If your router only works on 2.4GHz, use channels 1, 6, or 11, which are the best options in North America. Remember to save the changes after changing the wireless channel and restart your router.

For more detailed information, please visit this link: Learn about advanced networking features on your Roku streaming device.

Thanks,
Arjiemar

[Helpmepls]

Hey so I factory reset my Roku and now I can’t connect to the internet and I don’t have access to any of the settings. It’s just language and pick the network (which it won’t connect to) how do ya solve that one? Roku Express (3930, 3931 series)  

[Kitty201]

I've had this problem for weeks now.  The Roku worked great for many years then suddenly can't connect.  All these answers are lame.  I did a factory reset and still is a problem.  YOU all did an update on the Roku and it screwed everyone up.  Take responsibility, don't blame ISP.  Fix the problem or these Rokus are trash as far as I am concerned.