Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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renojim
Community Streaming Expert

Re: Cannot connect to 5GHz since software update Roku Sticks

@happy_streamer, "not all"?  Can any?

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Jld6
Channel Surfer

Re: Cannot connect to 5GHz since software update Roku Sticks

The update was with the Roku Sticks...not my router. Again, the Roku sticks lost 5ghz connection immediately upon a Roku Stick software update late October.

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happy_streamer
Binge Watcher

Re: Cannot connect to 5GHz since software update Roku Sticks

@renojim, please refer to this support article:
https://support.roku.com/article/213122277

If your device is one of the models in the list it doesn't support DFS channels:
3600X, 3800X, 3810X, 3811X, 4200X, 4201X, 4205X, 4210X, 4210X2, 4230X, 4230X, 4230X2, 4620X, 4630X, 4640X, 4660X, 4660X2, 4670R, 6301X, 6302X, 6303X, 6102X, 6103X, 6104X,, 6106X, 6107X, 6108X, 6109X, 6110X, 6112X, 6113X, 6114X, 6402X, 6403X, 6404X, 6405X, 6406X, 6407X, 6408X, 6409X

Otherwise, it supports. @Jld6 Do you know what's your 5Ghz channel?

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Jld6
Channel Surfer

Re: Cannot connect to 5GHz since software update Roku Sticks

I have several 5ghz channels, 36, 140, 165, and 96 I believe. But the issue is nothing on my end.  Nothing changed for me.  What happened was on Oct26 software update for the roku sticks changed the functionality.  Period.  Oct25, all three of my roku sticks were on 5ghz...on Oct26 nome of the sticks would connect to 5ghz.  The roku software update caused this.  

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renojim
Community Streaming Expert

Re: Cannot connect to 5GHz since software update Roku Sticks

@happy_streamer, thanks!  That is definitely new information.

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