Forum Discussion

jpbplb's avatar
jpbplb
Reel Rookie
4 years ago
Solved

Any Roku Stick connected to Onkyo receiver says not connected and remote will not work

Using Roku Streaming Stick from 11/2019 connected to Streaming Box HDMI port on Onkyo TX-SR393 receiver.  Moved furniture across the room, labeled and double-checked connections and I am confident th...
tv & player wifi
  • jpbplb's avatar
    jpbplb
    4 years ago

    SOLVED: I have found what was wrong and, hopefully, this could help another user.  I stated when I hooked up another Roku Stick that I got the same result.  However, I used the same power cord.  Apparently the issue is with the power.  Another Roku and another power cord worked fine.  The first Roku apparently has a bad power cord causing the Roku Stick to malfunction.

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi ed277,

    A warm welcome to the roku Community!

    We hear that you want to connect your Roku Soundbar to your receiver. Kindly be advised that Roku Soundbars are exclusive to Roku TV, and there isn't a current option to connect it to any receiver or device. 

    We hope for your understanding regarding this.

    All the best,
    Kash

jpbplb's avatar
jpbplb
Reel Rookie
4 years ago

SOLVED: I have found what was wrong and, hopefully, this could help another user.  I stated when I hooked up another Roku Stick that I got the same result.  However, I used the same power cord.  Apparently the issue is with the power.  Another Roku and another power cord worked fine.  The first Roku apparently has a bad power cord causing the Roku Stick to malfunction.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago
    jpbplb wrote:

    SOLVED: I have found what was wrong and, hopefully, this could help another user.

    Thanks for reporting back and reporting your findings to help others.  I wish more people did that.