Using your smart home devices

[LindaLovins]

Paid for the Pro monitoring by noonlight and the subscription shows up on the website but not the app itself, so my mom mad the alarm go off for ten minutes and no one called to check on her. That’s when I noticed it says she needs to purchase the subscription when she already has! I got the Roku security to keep her safe and so far it’s not been helping us at all! 

[RokuRiamie-D · Accepted solution]

Hi @LindaLovins,

Welcome to the Roku Community!

We are more than willing to help you with your Roku Smart Home Pro monitoring, which has an issue with Noonlight.

Let's see if this will work for you. Kindly follow the details below:

1. Go to the Monitoring tab
2. Select “Home information”
3. Verify a home Address is inputted under the “Basic info” section
4. Go back to the “Home Monitoring Settings”
5. Select “Emergency Contacts”
6. Verify that a primary contact with a phone number has been added. If not, click Add Contact and follow the steps.
7. Go back to the “Home Monitoring Settings”
8. Select Home & Away
9. Select Alarm Response
10. Under Notifications, make sure “Allow Critical Alerts” is selected.
11. After that, you can test whether the alarm is working now. Please note that you will receive a text or call from Noonlight that you MUST answer.

Please keep us posted.

Regards,
Riamie

[LindaLovins]

I don’t even have that option. It doesn’t show a home option at all. The app isn’t even showing that she has a subscription but she does and it only shows on the website

[RokuRiamie-D]

Hi @LindaLovins,

Thanks for the update.

We have already coordinated your concern to our Roku appropriate team for review. In the meantime, we're grateful for your patience and understanding as we work on this. We'll let you know once we have updates regarding this case. Please don't hesitate to tell us if there's anything else you want us to address, we are more than willing to assist you. 

Thank you for your understanding.

Regards,
Riamie