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Camanderson0121
Newbie
‎10-19-2022 12:14 PM

Ledstrips won’t let me connect keeps asking for password in app when my wifi doesn’t have one

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Can’t connect smart strip led lights because my college doesn’t use password for the wifi it uses MAC addresses so I can’t bypass the password part in the appYou 

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RokuAustin
Community Manager
Community Manager
‎10-24-2022 09:14 AM

Re: Ledstrips won’t let me connect keeps asking for password in app when my wifi doesn’t have one

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Hi @Camanderson0121!

These devices can only be used on networks that require a password to authenticate. They also cannot be used with networks that are authenticated using a captive portal, frequently seen in dorms or hotels. We're sorry for the inconvenience.

Thank you.

Happy Streaming!

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pcbutts1
Reel Rookie
‎10-23-2022 06:53 AM

Re: Ledstrips won’t let me connect keeps asking for password in app when my wifi doesn’t have one

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Because of hacking a wifi password is required. They will not install on an unsecure network.

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RokuAustin
Community Manager
Community Manager
‎10-24-2022 09:14 AM

Re: Ledstrips won’t let me connect keeps asking for password in app when my wifi doesn’t have one

Jump to solution

Hi @Camanderson0121!

These devices can only be used on networks that require a password to authenticate. They also cannot be used with networks that are authenticated using a captive portal, frequently seen in dorms or hotels. We're sorry for the inconvenience.

Thank you.

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
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