Using your smart home devices

[mymadame]

I've read through the posted thread for the above code, rebooted (I guess that means turn off & turn back on) but I'm still getting the same error.  Ultimately, I can somehow find the videos recorded, but can't simply pull up the Smart Home app to see them on the opening page as before.

Instead, I see "Failed to connect.  Please check your Mobile Internet connection."  But it's connected; all other apps on my phone are working.

Please help!  (Soon!)

[RokuReynan-L]

Hi, @mymadame.

Greetings!

We appreciate you reaching us about having an error message with your video doorbell. We're here to help. 

You may try these troubleshooting steps below:

1. Restart your Doorbell.
2. Restart your router.
3. Update the Smart Home app.

If the issue persists, please let us know.

Thanks,
Roku Community Team

[mymadame]

Thanks for the help.  But it did not resolve the problem.

1.  My doorbell has no "reset" button like I've seen in other Help postings online.  So I turned it off & on again.

2. I restarted my router.

3. When I go to Play Store, I am not offered an update.  It simply says, "Open."  I also went through my app Account features, but don't see anything similar to "update."

This problem popped up recently for no apparent reason.  Everything else connected to my router/internet is in working order.  Please offer a fix ASAP !