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Jeffroe74
Newbie
‎03-11-2023 12:45 PM

Camera error message "Cannot connect"

Just got the in door camera se and says can not connect 

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2 REPLIES 2
Jeffroe74
Newbie
‎03-11-2023 12:48 PM

Re: Indoor Camera SE. Intermittent "Unable to connect to this Camera."

 Need help 

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RokuDanny-R
Retired Moderator
‎03-14-2023 11:18 AM

Re: Indoor Camera SE. Intermittent "Unable to connect to this Camera."

Greetings @Jeffroe74 

Welcome to the Roku Community and thanks for posting regarding setting up your new Roku Smart Home Camera.

Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? When connecting your Roku Smart Home Camera to your wireless network, are you making sure to connect to a 2.4 GHz wireless network? Can you provide a screenshot of the Roku Smart Home mobile app when this issue occurs?

With more detailed information, we will be more than happy to help you get started with your new product. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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