Solving playback issues

[lynn117]

i have two different rokus. both give me the error try again message and when i try to go back i get a blank screen and have to go to home page and log in again before trying again and getting the same message. all other channels are working correctly. i have removed and readded and updated but no change. the only thing thats been different is i went from a one month free trial (where it worked correctly) to paid service yesterday. it plays okay on my pc.

[RokuNimfa-C]

Hello @lynn117, 

Thanks for reaching out to the Roku Community.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. 

We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Does this help? Keep us posted on how it goes.


Regards, 
Nimfa